Technical Support Job Interview Question and Answers

Question

A customer brings in a laptop and says it’s been running very slowly lately. What would you check and/or what questions would you ask?

Answers

  • Ask if they’ve been getting pop-up windows
  • Check to see how much RAM it has
  • Ask when the problem began
  • Run anti-spyware and anti-virus checks
  • (and more)

Question

What is DNS? What does it stand for and why do we care that it exists? Read the rest of this entry »

Software Testing Principles

  1. A necessary part of a test case is a definition of the expected output or result.
  2. A programmer should avoid attempting to test his or her own program.
  3. A programming organization should not test its own programs.
  4. Thoroughly inspect the results of each test.
  5. Test cases must be written for invalid and Read the rest of this entry »

What you must do after a Phone Interview

After the Telephone Interview

1. Take notes about what you were asked and how you answered.
2. Evaluate the conversation gaining information for future phone interviews.
3. Follow-up with a thank-you note that reiterates your interest in the job.
4. Send any requested material immediately. Read the rest of this entry »

During Phone Interview - Do and Don’ts

What to Do:
1. Have a glass of water by the phone in case you need to wet your mouth.
2. Speak slowly, clearly, and directly into the phone.
3. Enunciate your words, use correct grammar and complete sentences.
4. Be careful with the tone of your voice. It is your visual representation. Make sure you sound interested, confident, and capable.
5. Smile! People can hear the friendliness in your voice. Read the rest of this entry »

Preparing for a Telephone Interview - Do and Donts

You want to present yourself as professional as possible. According to Joyce Lain Kennedy, nationally syndicated careers columnist, “Because most people don’t prepare for screening telephone interviews as rigorously as they do for face-to-face meetings, the casualty toll is heavy.” So prepare for a telephone interview just as you would for a traditional face-to-face encounter.

What to Do…

1. Practice – Use a tape recorder to get a better idea of how others hear you on the phone or have a mock telephone interview with a friend or professional. Read the rest of this entry »

Positive Action Word List to Add in your Resume

accomplish
account
achieve
act
administer
advertise
advise
analyze Read the rest of this entry »

Positive Quality Word List to add in your Resume

ability
academic
accurate
administrative
building
capability Read the rest of this entry »

Resume for Jobs - Do and Don’ts

Before you begin the task of actually writing your rough draft, thoroughly familiarize yourself with the Suggestions outlined below. By following these guidelines, you should increase the probability of producing a readable and straightforward account of your unique qualifications. While most sources agree that a resume composed along these lines is more competitive and successful, remember, the focus is on your needs and objectives. Consider which hints will help you write the resume most appropriate for your job objective.

Do

1. Be Brief, Clear, and Concise: A resume stands a much better chance if it is easily readable, non-confusing and well-organized.
2. Be Consistent: Experiment with the arrangement of headlines, captions, indentations, blocks of text, and the use of capitals and underscoring. Then choose a lay out which is readable and appealing to the eye, and stick with it. Make use of the white space surrounding the copy for emphasis. Read the rest of this entry »

Effective Resume Writing Tips

Design

While it is true that there exists no absolutely correct way to design a resume, there are certain traditions in resume writing that have become standard. The descriptions which follow are intended to help you create a resume that will serve your individual needs and represent your individual qualifications.

The style in which you choose to write your resume will give it tone and a personal flavor. It can either enhance your resume or detract from it. Don’t forget, a resume is a sales device and must present a positive Read the rest of this entry »

Letter of Declination

As a matter of courtesy, a letter of declination is due to those organizations whose offers you are rejecting. Despite the negative nature of the correspondence, it is vital that other employers know your decisions. Such a letter often follows a telephone call - making your decision a matter of record and avoiding any confusion arising from verbal communication.

Writing Suggestions

  1. Express appreciation for the offer.
  2. Mention name of potential supervisor. Read the rest of this entry »
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